At SOHEL, we strive to provide high-quality sunglasses and exceptional customer service. If for any reason you’re not completely satisfied with your purchase, we’re here to help! Please review our return and exchange policy below.

1. Returns

If you are not entirely satisfied with your purchase, you may return the item within [Insert Return Window, e.g., 30 days] from the date of purchase. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it.
• It must be in its original packaging with all tags and accessories.
• Proof of purchase (such as your order confirmation) must be provided.

Non-Returnable Items:

• Gift cards
• Custom or personalized products
• Items marked as final sale or clearance

2. Exchanges

If you received a defective or damaged item, we offer exchanges for the same product, free of charge. Please contact us within [Insert Window, e.g., 7 days] of receiving the item, and we will arrange for a replacement. If you would like to exchange your item for a different product or style, follow the same process as a return and place a new order for the desired item.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Time Frame, e.g., 7-10 business days].

Shipping Costs:

• Original Shipping Costs: These are non-refundable, except in cases of defective or damaged products.
• Return Shipping Costs: You are responsible for covering the shipping costs when returning an item unless it is due to a defect or our error.

4. How to Initiate a Return or Exchange

To start the return or exchange process, please contact our customer service at support@sohel.com or call us at [Your Phone Number]. We will provide detailed instructions on how to return your item.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please double-check with your bank or credit card provider, as it may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at support@sohel.com.